Job Objective
Ensure the management and optimization of IT systems, technologies and telecommunications and their suitability to the present and future needs of the OIC organization.
Duties and Responsibilities
KEY OUTPUTS
• Periodic evaluation of user needs with appropriate recommendations;
• Procurement of Information and Communications Technology (ICT) goods and services;
• Administration/management of licences and other contractual arrangements for ICT and telecommunication services;
• Periodic training of end users;
• Coordination of work plan and work flow within the Information Technology Unit;
• Management of Information Technology (IT) and related resources;
• Technology and other media arranged and functional for meetings/events organized by the OIC or in which the OIC participates;
• Implementation and management of the OIC’s infrastructure including all computer systems and network resources;
• Development and implementation of a Strategic Information Systems (SIS) Plan for the OIC to include among other things, disaster recovery and business continuity plans, IT security and risk management plan, updated documentation of the network architecture and infrastructure;
• Preparation and management of the Unit’s budget;
• Preparation of the Unit’s Operational Plans and monthly and quarterly reports.
KEY RESPONSIBILITY AREAS
Management/Administrative Responsibilities
• Define and guarantee the implementation of the strategy of development of ICTs (infrastructure, hardware and software), promoting the incorporation of new tools that respond to the needs of the OIC’s activity and the need for continuous improvement;
• Oversee and manage support infrastructures (communications network, computers, software, hardware), ensuring its operation, management and updating;
• Ensure the technical execution and coordination of tasks of operation, maintenance and administration of the different components of the computer system, including networks, databases and applications, guaranteeing their quality and their permanent monitoring;
• Oversee and manage necessary computer system security mechanisms, ensuring the privacy and integrity of the various components of the computer and communications systems and the information contained in the centralized computer files or circulating in the local and shared networks;
• Propose solutions for the evolution of the technological support infrastructure of the communication network systems and make proposals for the acquisition of the application systems and the equipment necessary to support the activities;
• Guarantee the correct management of the computer resources (software and hardware), elaborating and keeping updated the register of the information systems components;
• Resolve requests for support sent by organic units;
• Evaluate impact and requirements of IT assets as it relates to requests for recommendations on approval decisions;
• Provides recommendations on access authorisations for all users of the network;
• Develops and monitors the implementation of the OIC’s SIS Plan;
• Prepares and manages the Unit’s Annual budget and makes adjustments where necessary to avoid overruns or underutilization;
• Manages the ICT resources of the OIC to ensure optimal utilization, cost efficiency and value-added;
• Liaises with the relevant Units/Division to coordinate the procurement of IT equipment and related products;
• Keeps abreast of IT trends and developments and recommends their adoption/application where appropriate to increase the effectiveness and productivity of the OIC;
• Develops and implements technical standards for the design, development, and maintenance of software, applications and information systems and ensures standardization of software, operating systems and networking environment;
• Develops and implements programme, including a security and disaster recovery plan, for the physical and electronic security of the OIC’s equipment, software and data;
• Develops and implements policies to guide the access, authorisations and utilization of information systems such as e-mail, internet, intranet and other relevant systems;
• Ensures the OIC is fully compliant with copyright requirements for all software;
• Establishes and oversees the implementation of an IT Help Desk to ensure timely response to end-users problems minimizing downtime and disruption in work;
• Works in collaboration with systems analysts, programmers, and machine operators etc. to develop procedures, computer programmes and data files for the OIC;
• Collaborates with suppliers of hardware and software to be provided for use at the OIC;
• Attends meetings and events, as requested by the OIC;
• Assists in the implementation of ICT related projects;
• Co-ordinates all technical arrangements in support of all ICT functions carried out by the Unit;
• Manages the allocation of resources (computers and related equipment) to effectively satisfy the information processing requirements of the OIC.
• Assists with training and development of staff in the ICT Division and the OIC as required.
• Manages all computer systems and network resources;
• Assists with creating and implementing the SIS Plan of the OIC;
• Assists in the process of ensuring Government of Jamaica (GOJ) compliance with Software Licensing requirements.
Technical/Professional Responsibilities
• Makes appropriate recommendations to the Information Commissioner, through the Deputy Commissioner for cost effective technical solutions/services for enhancing and maintaining the network with appropriate budgetary requirements;
• Documents and updates the OIC’s IT architecture and infrastructure;
• Conducts network and other infrastructure audits as necessary;
• Sets up technology and other media at meetings/events organized by the OIC or in which the OIC participate;
• Prepares and submits recommendations to the OIC’s Procurement Committee for the procurement of hardware and software;
• Collaborates with the Deputy Information Commissioner to ensure that the OIC’s website is functional, innovative, modern and interactive and aptly depicts the OIC’s portfolio areas;
• Collaborates with the HR Branch to ensure timely implementation of IT resources for staff, as required;
• Plans and implements IT training programmes to improve IT competence of all OIC personnel.
• Monitors and evaluates new and existing information systems to ensure that the objectives and benefits are realized;
• Designs, develops, implements and maintains applications as required to meet the needs of the OIC;
• Ensures the maintenance of systems users/groups access control lists and monitors fault tolerance requirements of network communications equipment to ensure maximum uptime;
• Assists with the provision of end-user support and troubleshooting;
• Maintains a log of malfunctions of the system, response time, support service and resulting downtime;
• Directs arrangements for back-up and processing facilities and ensures that alternative processing is in place in the event of system failure.
Human Resource Management Responsibilities
• Manages the welfare and development of staff in the Unit through the preparation of performance appraisals and recommendations for required training and development programmes;
• Provides leadership to staff through effective objective setting, delegation, and communication;
• Provides guidance to staff through coaching, mentoring and training, as well as, assistance and support as needed;
• Ensures that training and other needs of employees are adequately identified and addressed;
• Ensures that staff is aware of and adhere to the policies, procedures and regulations of the Unit, the OIC and the GOJ;
• Participates in the recruitment of employees for the Unit;
• Recommends vacation leave for staff in the Unit in keeping with established human resource policies;
• Recommends/administers disciplinary action in keeping with established human resource policies.
• Attends senior management meetings, as required;
• Facilitates senior management oversight by submitting progress reports on work-related activities and other assigned projects.
Other Responsibilities
• Performs any other duties assigned from time to time.
PERFORMANCE STANDARDS
Key deliverables are produced within an agreed timeframes and to required standards;
A team approach is adopted within the Unit in an effort to improve overall efficiency;
Concerns and queries of users are dealt with professionally and in a timely fashion;
Relevant ICT industry standards and the OIC’s user policies and procedures are adhered to internally;
Confidentiality and integrity are maintained.
Knowledge/Skills
- Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business or technical discipline;
- Five 5 years relevant experience;
- Training in supervisory management.
Minimum Required Qualification and Experience
The Performance Management and Appraisal System: Guideline System and Reference Manual – Competency Framework informed the following with grade ‘1’ being the lowest and ‘3’ or ‘4’ the highest
Core | Level | Functional | Level |
Oral communication | 4 | Initiative | 4 |
Written communication | 4 | Use of technology (relevant computer applications such as Microsoft Office suite | 4 |
Customer and quality focus | 3 | Managing external relationships | 3 |
Team work and cooperation | 4 | Strategic vision | 3 |
Interpersonal skills | 4 | Problem solving and decision making | 4 |
Compliance | 4 | Analytical thinking | 4 |
Integrity | 4 | People Management | 2 |
Change management | 2 | Leadership | 3 |
|
| Goal/result oriented | 3 |
Planning and organizing | 3 | ||
Technical Skills
| 4 |
Special Conditions Associated with the Job
May be required to examine cables in a dusty or elevated environment;
May be required to lift and physically transport computer equipment from time to time;
May be required to work under adverse conditions from time to time;
May be required to work beyond normal working hours.
AUTHORITY
Human Resource functions in respect of direct reports;
Provides technical advice on ICT related matters to the OIC’s Procurement Committee.
Applications MUST include a résumé and the names of 2 work references and should be addressed and submitted via email, no later than SEPTEMBER 7, 2026 to:
The Human Resource Manager
Office of the Information Commissioner
The Masonic Building
45-47 Barbados Avenue
Kingston 5
Email: [email protected]
We thank all applicants for their interest; however, only short-listed candidates will be contacted.